FAQs

The Homescreen has been provided with 3 tabs Viz:- Fav Apps, Dial and Essential. Out of these Fav Apps and Dial tabs have been provided with the Add/Edit button. 

1. Adding Fav Apps – Click on the Add/Edit button to choose up to 8 Apps of your choice to be placed on the Homescreen. 
2. Adding contacts to Dial – Click on the Add/Edit button to choose up to 8 contacts of your choice to be placed on the Homescreen.

To remove/replace apps from the app organiser, go to Add/Edit, untick the app you want to remove, and press Save.

To remove/replace apps from the app organiser, go to Add/Edit, untick the app you want to remove, and press Save.

You will find a search bar on the top. Enter the name of the app and it will quickly find the app.

You will find a search bar on the top. Enter the name of the app and it will quickly find the app.

This facility will be made available shortly.

Yes. Search for the Google Play app in the search bar under the App organiser screen. Open the Google Play app, search for your desired app and install.

Currently, the downloaded app will get auto categorised as per Simpli5’s app masterlist. you can also use the search bar on top of the App Organiser screen to quickly find the newly downloaded app.

Long press on the app icon you want to uninstall. This will take you to the App Info screen. Click on “Uninstall”.

Yes, the customisation feature allows you to choose upto 8 apps of your choice to be placed on the Homescreen.

You are requested to click on Help and provide Customer feedback/Suggestion.

You can also use the search bar on top of the App Organiser screen to quickly find the app you are looking for.

On the home screen, users can either choose to call the emergency contact or send a SMS message along with your location to all your Emergency contact persons added by you during the app installation process.

1. To call, you can click on the single touch Emergency call icon and it will call the first person on your carecircle list. 

2. To send an SMS message , click on the SMS & more-> button. You will be taken to the Emergency screen where you can click on the Message button to trigger the SMS blast of the templated message to all the persons on your emergency contact list.

Note: The SMS message has been carefully designed to trigger a 10 seconds countdown to allow users time to pull back, in case of a false alarm, by pressing the cancel button .

You can add up to 3 contacts to their care circle post installation while onboarding. You can choose the emergency contacts from the contact list on your mobile and tag them appropriately. After adding the contacts you are advised to opt to send an intimation to your chosen care circle members to inform them about the same. 

You can also opt to add emergency contacts subsequently by clicking on the arrow in the Emergency Call tab on the Homescreen and then follow the steps detailed above.

Click on the arrow in the Emergency Call tab and choose the contact to be edited by clicking on either the edit icon or the delete icon. After adding the correct contact, you are advised to opt to send intimation to ensure all members in your care circle are made aware of the same.

It has been observed that users often save the contact numbers under a nickname or alias names by which the person is popularly known within closed circles. We have also come across instances wherein the names have been stored in a vernacular language such as the user’s mother tongue. Users are requested to take such instances into account.

In case the contact has multiple mobile numbers, users are advised to save the preferred number independently so that the same can be made available for tagging as the Emergency contact.

Yes. The same tags can be used multiple times.

We have a pre-templated emergency message for your convenience.

This facility has currently been extended to allow only up to 3 members.

In the current version, this facility is available once the phone is unlocked. We are working on making this accessible even from the locked screen.

The emergency SMS message includes a request for immediate assistance, a link to the sender’s current location on Google Maps, and an indication that the message was sent via Simpli5.

The Tutorials have been introduced under the Help section. Here you will find tutorials for how to use the Simpli5 alongwith tutorials for other apps such as Google Maps, Gpay and many more.

Yes, you will need to reinstall the app from the Play store

Yes. The permissions are being requested only to allow access to features which facilitate specific features. Your personal data or interaction within your apps are NOT being collected. For more details please read the Privacy Policy and Terms and Conditions.

In case you want to switch to setting Simpli5 as the default home screen, click on the Switch default launcher in the Help screen and choose Simpli5 to be set as the default home screen.

Go to Help button on your Homescreen, click on the Switch default launcher to choose between the Simpli5 app or your default home screen.

Click on Alarm.This will take you to the native alarm settings. Follow the usual process to set an alarm.

We will be introducing this feature in subsequent versions.

Present version is for android only. We will be working on making Simpli5 available on iOS as well.

Click on Help icon and follow the instructions.

Click on the Share icon on the Home screen and choose share via whatsApp to share the link to download the app.

The Simpli5 base version is and will always be free. Premium features such as customisations and other value added features will be made available at a nominal fee.

Yes. It should run on any android smartphone with android version 10 and above.

For Google search, accessing Chrome app from the app screen and open

Simpli5 only organises the apps on your phone and does not seek permissions to access any data from other external apps on your phone.

Yes, you will need to reinstall the Simpli5 app and set it up again on your new phone.

Yes, Simpli5 users can connect through our Facebook community, Instagram page, and YouTube channel for discussions, updates, and support. Click here to join the Keep It Simple for Seniors community

To find the privacy policy and terms of service, go to the settings in the top right corner, select “About Us,” and you’ll find them there.